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spick1923 View Drop Down
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Joined: 05†March†2014
Location: cornwall
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    Posted: 05†March†2014 at 11:38am

Hi there this is a heads up for those buying spares
for xone mixers

BE CAREFUL about getting ripped off from audio-technica (Allen & heath distributors) for postage and packing

I Bought a xone fader plate to fit a P&G x fader

The Part cost £4 and weighed less then 20g

Audio Techinica on check out wanted to charge me £17 ?????

I managed after a lengthy argument with a some what rude customer
service rep to get the part sent for the still not competitive but
more reasonable price of £5- £10 total

Personally after dealing with AT I think Allen and heath would be
better finding a new distributor as they are clearly trying to rip people off.

I am always buying after sales parts for different devices and I have never come across such a high P&P policy i think this reflects quite badly on A&H after sales rep.

I am sure you can all agree if we need to upgrade/replace a part
this should be in line with standard postage prices

£17 for a £4 part that weighs nothing?

Hmm not impressed at all...
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PhenRoyer View Drop Down
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Joined: 23†December†2012
Location: Manchester
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Points: 102
Post Options Post Options   Thanks (0) Thanks(0)   Quote PhenRoyer Quote  Post ReplyReply Direct Link To This Post Posted: 08†March†2014 at 7:14pm
O yeah I believe to you. AT isn't the best place to deal with... Many idiots work there. They damaged my brand new xone92 and wanted to blame everything on me ... Weird people... especially Ammer Rahim ... Rude, ignorant man ..
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